Frequently Asked Questions (FAQs)
In most cases, you can update your delivery address by contacting our customer support before the package reaches the final sorting facility. Additional charges may apply.
You will need a valid government-issued ID or any specific document requested during the delivery process.
If your package is delayed, please check the tracking information for updates. If the delay persists, contact our customer support team for assistance.
You can track your package using the tracking number provided in the confirmation email. Enter it on our website under the "Track Your Shipment" section to view the latest updates.
We offer Standard, Express, and Same-Day delivery options to suit your needs. You can select your preferred option during the checkout process.
If your package arrives damaged, please take photos of the damage and contact our customer support within 24 hours of delivery to resolve the issue.
Delivery availability on weekends and holidays depends on the selected service. Express and Same-Day delivery options may include weekend or holiday delivery.
Yes, but they must have a valid ID and an authorization letter from you.
The maximum weight and size vary by service type. Please refer to our service guidelines for detailed information.
You can reach us via phone, email, or through the contact form on our website. Our support team is available 24/7 to assist you.
